Why on earth do people still use travel agencies?
Our Superpower
Why do our clients continue to use Accent Travel for years and years?
Can Accent Travel find better deals than you can find on your own? Sometimes, but not always.Can Accent Travel find secret options that you don’t have access to? It happens, occasionally.So, is Accent Travel just faster and more efficient at finding you the best options? We can be, but doing it yourself online can be pretty quick as well.
So no, getting a better price, finding a special option, or booking it quick and easy are not the biggest reasons why people use Accent Travel. People use us for one primary reason…
Say Hello to Cindee
Cindee is one of our expert travel agents. She has over 25 years of experience. She is fast, she is knowledgeable, and she is happy to help. Exceptional agents are Accent’s superpower.
When you contact Accent Travel, whether it’s the first time or every time after that, you are being helped by a professional like Cindee who makes sure what you are booking will be the best for you.
Cindee can spot potential issues, ensure what you are booking is what you will get, and if something does come up, Cindee is there to make it right.
Cindee Knows You
Sean is a client. When he needs to book a trip, he calls or shoots Cindee a quick email. Cindee will reply within a couple minutes that she is on it.
Cindee knows what Sean likes. She knows his favorite airline, that he likes Comfort class. She knows Sean likes the window seat so he can work without people bumping him. And if he is traveling with someone else, Cindee makes sure seats are together.
Cindee also has all his points loaded, adds his TSA pre-check, and makes sure there are no extras charged like meals or bags. All of this is in Sean’s profile.
Cindee Checks for You
Cindee knows what needs to be double checked before booking a flight. She checks any travel alerts and supplier notices and news of any potential issues like delays. She automatically puts Sean on a wait-list for sold out flights that are better options.
If it’s for work, Cindee then follows any company policy and travel compliance rules your company may have. She will look at all the flight options with different locations and times and note them in the file for corporate fare reports.
And, she checks to see if there any unused tickets or credits to apply to the booking.
Adding Extras
Then Cindee books your car and hotel. It’s all included in our services. She books the brands, the star ratings, the amenities, the room types, and in the location you like. Sean likes a good fitness center. Done. She puts in the comments what you prefer, like quiet room, and always puts in upgrade requests.
What if you need help setting up a meeting room with coffee service at the hotel. What if you need to set up tee times at the club. What if there are a group of you and Cindee can negotiate a good corporate rate. Just let Cindee know.
Not Done Yet
Within an hour of the request, Cindee emails out the itineraries and confirmations. They have links to the vendors so you can check-in online. She sends your office any reports they need.
But that is not all Cindee does. Cindee will constantly be checking for lower air fares, flight changes or rescheduling, and will message you any changes.
If you need to make changes, she updates it all. As many times as it takes. Everything is as it should be. At no additional cost.
Cindee Has You Covered
When you go, we are a call away if your flight gets delayed while at the gate. Cindee can book you on another flight and hold that seat before you can get to the counter.
Day or night, if Cindee isn’t available, you still have 24/7 backup support.
Even if you left something behind on the plane, like your wallet, the airlines contact Cindee so you can get it back. If the car rental place messed up and charged you too much, Cindee can use her industry connections to fix it. And if you are late and don’t want to miss an important event at home, don’t worry. Cindee understands and will exhaust all options to make it happen.
